Hi, This is the thing that TPG tells me every time. "There's no issues but when I refreshed the connection the stream has gone up" What am I supposed to do? Call every day and have my connection refreshed? I have a Netgear d6200. It is 2 months old. I bought it because TPG told me my router was the problem. BUT I have the exact same problem. I have one phone port in the house. I have no phone connected to it. My cable running to the router is less than a metre long. There are no large metal objects near the router. All the router settings are set as per the information sheet provided by TPG. I have reset my router numerous times. The firewall is not turned on. I am sure you can understand my frustration as I have had this same conversation with TPG so many times it makes me sick. I have just done a speed test: Ping: 28 Download: 12.8 (for the first time ever) Upload: 0.87 Thanks
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Hi guys, I am sick and tired of contacting you guys on the phone because you always tell me to try the same pointless things and don't come up with any solutions. Plug in via ethernet - Done, Brand new router - done, speed test - done 10 times. WHY IS MY INTERNET BEYOND SLOW??? I have always had slow internet with TPG. Always. I have contacted tpg several times. Still slow. I am on unlimited ADSL2+. I live in Windsor, Melbourne, Victoria approximately 500m from the exchange. I have 2 devices connected to the wifi and 1 via ethernet. All struggle to open pages. Netflix drops out every 5 minutes. I have to use my mobile to watch videos and calling over wifi is not even worth trying. This should not be happening, we are in 2018! Heres my 10 x speed test by Ookla results (when the page would actually load): Ping: 261 Download: 3.58 Upload: 0.02 Ping: 247 Download: 2.6 Upload: 0.07 Ping: 316 Download: 2.46 Upload: 0.02 Ping: 276 Download: 2.67 Upload: 0.00 Ping: 289 Download: 2.79 Upload: 0.03 Ping: 342 Download: 2.88 Upload: 0.00 Ping: 234 Download: 2.92 Upload: 0.02 Ping: 342 Download: 2.87 Upload: 0.00 Ping: 366 Download: 3.2 Upload: 0.01 Ping: 247 Download: 2.47 Upload: 0.07 I'm no expert but I am fairly certain that those speeds are unacceptable. Please fix my internet or tell me how because otherwise I am moving to another company. I have had over 2 years of this rubbish.
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