Let me explain how TPG works.
1/You call them, they tell you to discinnect your lead from socket to modem and plug it into the Ethernet socket,then return it to modem socket , magically the speed is back to what it should be, but they tell you they did nothing and thus they need to escalate to their technical department.
2/The technical department do not call you ,so you escalate to their complaints department
3/They call you and tell you that it's an issue with the 2 pair from the exchange and Telstra have been booked to investigate and repair.
4/You get a call from the complaints people saying Telstra can't find the issue and you can cancel you ADSL2 if you wish.
5/Telstra never have been engaged and it's just TPG with their crap equipment at the exchange.
6/Find another ISP and guess what.......no issue with speed!!!!!!!!!!!!!!!!!!!!!!!!!!!!
None of you are helpful, you tell me all these stories and my speed is still unusable, you tell your@customers@ what they think they want to hear.Your inconsiderate to your customers needs, uncompassionate, drive people to stress and anxiety..
This is the last email i sent.....
Thank you, when will I receive compensation or lower monthly charge(or no charge until rectified) considering I cannot use it as per the contract I entered into with TPG and the stress and lost time at work and time spent on the phone to TPG.
I have had this problem now for nearly two months
Downloading a 100mb file has today taken over 4hrs!!!
I have contacted the ACCC to inform them of the situation & the stress that has been caused to myself, if the change of line does not improve my service then I will pass onto them the full details and all my records of :
1/Number of calls and time spent on them to TPG
2/Having to take time off work to be home(twice) whilst Telstra tech was around and who TOLD me he had changed the line..so someone is lying..and wasted my time
3/All emails sent to TPG re this issue
4/Paying for a 20/5 speed but getting 2/.2
Speak to ACCC and TIO and let them sort it out. Document all your communication
in terms of what you brought up:
1/Number of calls and time spent on them to TPG - you get this with other ISP, Telstra/Optus included
2/Having to take time off work to be home(twice) whilst Telstra tech was around and who TOLD me he had changed the line..so someone is lying..and wasted my time - this is standard practice having to take time off work for a tech to come onsite. The tech should have run tests and have logs to back up what he said
3/All emails sent to TPG re this issue - same as point 1
4/Paying for a 20/5 speed but getting 2/.2 - all ISP have this in disclaimer... up to xxx speeds depending on how far you are to exchange, quality of line, if you are in a paid gain, rim, quality of copper to your address (owned by Telstra), quality of copper in your building, etc, etc