ADSL2+ Speed

[Kim]

Hi, over the last few weeks I have been experiencing much slower than usual connection speeds with my ADSL2+ internet. Using the custom speed test on the TPG support site shows 3.6mbps download and often disconnected every 10min. . I've tried power cycling the modem with no difference in speed.

could you check?

[Erika]

Hi @Kim, 

Welcome to the Community! 

I've located your account using your community details and I've completed a line test. 

Currently, the results does not show any physical line issue. 

There’s some great tips on this topic here on TPG Community at https://community.tpg.com.au/t5/Featured-Articles/Troubleshooting-a-Slow-Internet-Connection/ba-p/11...

Please check it out. 

Should the issue persists, please let us know your best contact time and number via private message and we'll arrange a call from one of our technicians. 

For your reference, please visit this link on How do I private message (PM) in the community.

Cheers!