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ADSL2+ Speed

Kim Level 1a
Level 1a

Hi, over the last few weeks I have been experiencing much slower than usual connection speeds with my ADSL2+ internet. Using the custom speed test on the TPG support site shows 3.6mbps download and often disconnected every 10min. . I've tried power cycling the modem with no difference in speed.

 

could you check?

1 REPLY
Moderator

Hi @Kim

 

Welcome to the Community! 

 

I've located your account using your community details and I've completed a line test. 

 

Currently, the results does not show any physical line issue. 

 

There’s some great tips on this topic here on TPG Community at https://community.tpg.com.au/t5/Featured-Articles/Troubleshooting-a-Slow-Internet-Connection/ba-p/11...

 

Please check it out. 

 

Should the issue persists, please let us know your best contact time and number via private message and we'll arrange a call from one of our technicians. 

 

For your reference, please visit this link on How do I private message (PM) in the community.

 

Cheers!