ADSL2 connection

[SPAG]

Our business internet is not working. Tried re-booting the modem - still not working. TPG site says no outages known and Telstra website says no known problems.  Of course the phone support isn't available until Monday.

[Ahra_G]

Hi @SPAG,

Welcome to the Community! 

We're sorry to learn that your service is currently not working. We would like to help and see what can be done to help with the resolution.

I am unable to locate your account using your Community Details. Could you please send us with your Customer ID or service address via private message so we can assist you accordingly?

Regards,

Ahra_G

[SPAG]

Hi our account no is
477XXXX

We have lost any connection. It is a medical centre so we need to get it up and running as soon a possible thanks

[Ahra_G]

Thanks, @SPAG! 

If you can also send your best contact time & number via private message so we can organise a contact to be made, we'd appreciate it. 

I have modified your recent post since it contains your account info. 

Feel free to let me know should you have further queries. 

Regards,

Ahra_G