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ADSL2+ frequent random disconnects

Level 1a

Hi,

 

I have been having frequent random disconnects. Currently the modem/router I use is Netgear D6220.

It is connected directly to the wall socket and I do not have a home phone. I have tried resetting everything but it still occurs. Could I please get the line checked?

2 REPLIES 2
Moderator

Hi @042542jk2,

 

Welcome to TPG Community!

 

We have located the account using your community details. We have checked the status of your connection and we can see an indication that it is dropping out.

 

We have escalated the issue to our Engineering Team and a case engineer will contact you within the day to discuss the progression of the case.

 

If there's a need for us to send a technician, you will be advised via SMS o a phone call.

 

Let us know via PM should you have a preferred contact number and time. Thank you.

Moderator

Hi @042542jk2, our Engineering Team lodged the case to Telstra who has committed to send a technician anytime between now and 28/Dec/2019.

 

The team is closely monitoring your case and the case engineer will be in touch for any additional update.

 

Should you have further queries, please let us know. Thank you.