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ADSL2 is unstable - slow downloads, high ping

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Level 1a

My ADSL2 connection has been unstable with slow downloads (< 5Mbps), and high pings (> 500ms).

http://tpg.speedtestcustom.com/result/0e5c2e50-8361-11ea-a167-b5d954b39483

This has been happening since Thursday afternoon last week - 16/04/2020. It seemed to fix itself up late Saturday, and was okay up until now.

I have tested 3 different routers, all with the same results. I do not have a phone/splitter attached, and I have performed tests with only 1 device on the network. Nothing has improved the connection.

Can this please be investigated, as it is impacting me working from home.

Thanks.

2 REPLIES 2
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Moderator

Hi @Kilst 


Thanks for your query!


Let me have a look and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

Highlighted
Moderator

Hi @Kilst 

 

Your ADSL service is showing 19/1meg syncs on our systems and line tests are passing.

 

It may be a modem/wifi issue or a usage bandwidth issue.

With high usage, the 1meg upload speed can become a bottleneck which is common to adsl services.


Please see the link below for ways to troubleshoot your speed issue.
https://community.tpg.com.au/t5/Featured-Articles/Slow-speed-issue/ba-p/1197

 

Regards,
David_M