ADSL2+ no internet connection

[deewhy9103]

No any connection since this afternoon. Internet light and DSL light on the modem are both off. I have tried to reset the modem, but it doesn't work. Hope to get help asap. Thanks!

[Erika]

Hi @deewhy9103,

Welcome to the Community!

I've located your account using your Community details and can see that your case is now being handled by our Engineering team.

Based on their report, we have identified that the issue is with the network controlled by the Telstra. They've now arranged for a Telstra technician anytime between now and 14 September to check and sort this issue. 

I've made a follow up with our Engineering team to ensure that your case will be priorised.

We will also be keeping a close eye on your case and will provide you with updates where possible.

Cheers,

[Erika]

Hi @deewhy9103, 

I can see from the reports that a Telstra technician has been dispatched yesterday and has changed a faulty main pair. 

We've also ran remote tests and can see that the internet should now be working. 

Should you need further assistance, please let us know. 

Regards,