Hi there,
my mother has had tpg adsl2 at her current address for 14 years with no problems, she has been very happy. Recently she has been experiencing several recurring dropouts which mostly seem to happen in the evening hours, but have also occasionally occured during the day. I checked her modem and while she would usually connect at 20mb down, 1mb up being so close to the exchange, she is currently connecting around 8.5mb down, 630kb up. I have run tests including disconnecting all other devices off the phone line, trying different adsl filters/phone cables and also tried a different modem which connected at a similar lower rate as the regular one. After performing these tests I am confident that the problem lies somewhere in the phone line. Are there tests that can be run from tpg's end to help solve this issue?
Regards
