Access Denied from Web Site

[davejwil]

Hello, sorry to trouble you.

2 days ago I obtained the following when attempting to access the Bureau of Meteorology site. It is now established every time I subsequently attempt.

Access Denied

You don't have permission to access "http://www.bom.gov.au/" on this server.

Reference #18.9f464868.1528944936.3a8a73c

Now there is a potential reason for this, which I don't want to go into here. My question relates to where the response is coming from. I strongly believe it is coming from the BoM itself, but I'd appreciate it if somebody could confirm that these types of responses come from the actual site being attempted rather than via some issues involving an intermediatry source, i.e. a PC internet security program or an ISP.

Cheers,

Dave

[Riezl]

Hi @davejwil,

Welcome to TPG Community!

This error is not coming from TPG as we do not block the BOM website.

Should you experience the same issue again, please send us a private message with your contact details so we can have a technical specialist contact you for assistance.

Cheers!

[Riezl]

Hi @davejwil, thanks for your PM.

We can have a specialist contact you to identify what is causing this browsing issue.

Please send us a private message with your best contact number and available time to receive a call for troubleshooting.

We'll wait for your response. Thank you.

[eugklng]

Hi,

  I am a TPG home broadband user as well and I am getting the same exact Access denied error. Apart from bom.gov.au, I also get it from www.oracle.com. It will not work on any device when connected to the home internet via TPG broadband but will work the moment I connect through 4G network. Please assist, thanks.

[Riezl]

Hi @eugklng,

Welcome to TPG Community!

We have located the account using your community details and we are not detecting any issues with the network, which may cause this browsing issue.

However, we will have a specialist contact you between 10AM and 11am WA Time for troubleshooting.

Should you have a preferred contact number and time, please send it via private message. Thank you.

[Riezl]

Hi @eugklng, we can see that you have been in touch with one of our technical specialists who has escalated the issue to our Engineering Team.

We will make a follow up and will have the case engineer contact you to discuss the progression of the case.

[Riezl]

Hi @eugklng, we can see that our Engineering Team has been in touch and discussed the progression of the case.

As advised, we will provide a test account to identify if it's a TPG Network issue or not and you will be contacted by the team to confirm this.

Please be assured that our Engineering Team is closely monitoring the account and the case engineer will provide further updates as soon as it becomes available.

Should you need further assistance, feel free to drop us a message. Thank you.

[eugklng]

Hi @Riezl

I have tested using the test account and it works well for both BOM and oracle website. The access denied is gone. When I went back to my own account, the access denied error came back. So right now I’m on the test account as everything is working fine until you tell me when my account is fixed and I’ll revert back to it. Thanks for the assistance.

[Anonymous]

Hi @eugklng,

Thanks for additional details. I will pass this to our Engineering Team for additional reference and updates will be provided tomorrow.

Regards,

[Riezl]

Hi @eugklng, we can see that our Engineering Team has been in touch and provided an alternate resolution to the concerns you have raised.

As advised, a new WAN IP address has been requested and it may take 1-3 working days to take effect.

Once the WAN IP change is completed, please monitor the service and let us know if we can be of further assistance.