Welcome to the community!
We're sorry to read that you're thinking of cancelling your service with us.
I tried to locate the account using your community details and though we're able to pull up an account using your community details, we're not certain if we have the right match. Can you send me a PM providing your customer ID or username together with your service address?
For your reference: How do I private message (PM) in the community
Thanks for providing the account details via PM, @Abhijit.
We have arranged an account specialist to contact you between 11AM-2PM NSW to address this concern.
Should you have a preferred contact time, please let us know. Thank you.