Account payments

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Level 1
Hi, I joined last week and gave the guy my bank details to set up for direct debit. 3 times now I have received a text message saying payment failed. The money has been in there the whole time. Now I'm being chased extra fees because it's not working on your end. As a new customer I am really not very impressed. I've also received a bill for over $200 which was not explained to me when I first signed up. I was told it would be an amount of $99. I work from home and require the internet. I can not afford to lose my connection. Please help sort this out.
1 REPLY 1
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Moderator

Welcome to TPG Community,


Could you PM (Private message) me your customer ID, username, service address or mobile number so i can check the status here.

 

Regards

Peter