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Activated NBn but no internet

Level 2

I have followed the instructions to activate the nbn service but there’s no internet connection. I’ve checked NBN website said my address is not connected whereas TPG website said it’s available ?


Hi @tesoii,


For new services, we recommend customers to check first if their service has been installed and activated.


We have created this community article, which contains a video on How to track your TPG service installation


We also send an email notification once the service is activated.


If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help


Should you need further assistance, feel free to search community for help or contact us and we'd be glad to assist you.