Hi@
The NBN HFC service has a NCD( network connect device) - Black Box "Arris" that needs to have power and see following to connect.
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Watch our short video guide on how to set up your NBN HFC service. Visit https://link.tpg.com.au/tsaoQD "
If you don't have a NBN HFC NCD( network connect device) - Black Box let us know.
Regards
Bryan