Adsl 2+

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Level 1b
Tpg is absolute joke.
I have adsl 2+ since last year as nbn wasn't available in my area. But it isn't working for 3 days now.
There was problem many times. They told us that they sent technician multiple times. But It works for couple days after the technician comes. But, then it doesn't work for next 3-5 days. No internet connection at all. Now I have to use my mobile data for my work and studies. What is the point of having and paying for wifi connection if it doesn't work? Is it some kind of joke?

TPG must step up their game. They charge the bill in advance and the service is absolute joke.
What is this TPG? Customers need services for their money.
4 REPLIES 4
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Moderator

Hi @Bk_19 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @Bk_19 


Can you please Private Message(PM) me your Username/CID/Service address for the service you need help on so i can pull up your account.


How to PM.
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45


Regards,
David_M

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Level 1b
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Moderator

Hi @Bk_19 

 

Line tests are ok for your ADSL2+ service, but there is no modem in sync.

 

Can you check if there is dialtone at your modem socket?

Can you check the mdoem is plugged in properly and what brand of mdoem are you using?

 

Thanks,