NBN connection

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Level 1c
NBN connection didn’t get activated for 24 days finally got activated then it was working for 5 days and now it hasn’t been working for 3 days can’t get a technician in until Saturday as I’m available. Pretty poor not having the access to the internet 6 days is beyond a joke very very very unhappy
2 REPLIES 2
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Moderator

Hi @Scottmckinnon21 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @Scottmckinnon21 

 

I can confirm an NBN tech appointment is booked for 4/7, 1-5pm for you NBN-FTTN 100/40 service.

 

New installs can take 2-30days for NBN.

It is unfortunate there is an issue once it was commissioned but if it is within the NBN network, it is out of TPG's control. We will arrange to get it sorted ASAP.

 

Regards,

David_M