Intern

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Level 1a

Hi i have no wifi but the power still on on router. whats wrong ? Thus is nbn but look like it not

2 REPLIES 2
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Moderator

Hi @carloadalid24 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @carloadalid24 

 

Everything looks ok and normal in our NBN portals.

 

The WIFI may have accidentally be turned off from transmitting from your modem.

You may need to go into the modem settings to turn the wifi back on, or check that it is on already.

What modem are you using?

 

This guide may help.

https://community.tpg.com.au/t5/Modems-and-Devices/How-to-set-up-TP-LINK-C1200-modem-for-Windows-10/...

 

Regards,

David_M