Get online support
Hi
My apologies if you are not able to reach our support people.
Maybe you can check your set up and follow this link
https://community.tpg.com.au/t5/Testing/Troubleshooting-no-internet-connection/m-p/24338
However sometimes service is not dropping, wireless has some issues.
If yes, we made an article that will help you improve your wireless connection.
Let me know how it will go and should you require further assistance.