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Adsl connection keep dropping off and now no internet connection

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Level 1a
Hi,
It’s been almost a week our adsl conection keep dropping off and finally since yesterday it won’t even connect to the internet. The adsl light keep blinking and the internet light is off. I’ve done the modem reset and unplug - plug in the modem power and still not working.

Can you please help me with this problem.

Thx
1 REPLY 1
Moderator

Hi @Dharmaita,

 

Welcome to TPG Community!

 

We were able to locate the account using your community details and have run some remote test.

 

We weren't able to detect any fault on the network, but would like to check this further. I'll escalate the case with our Engineering team for further investigation. They'll be in touch within 24 to 48 hours using the number that we have on file.

 

Should you require further assistance, please let us know.

 

Kind regards,

BasilDV