Hi @vraulaji,
Before attempting the troubleshooting steps, we recommend that you do the following below.
If you are still unable to connect to the Internet, you can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/problems_connect_internet.php
In this case, we've seen that the service has been connected to our network.
Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/ and we'd be glad to assist you.
Regards,
