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Adsl2+ connection disconnected

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Level 2
Ticket no. 9778901

Hi . My internet connction has been gone since yesterday in kogarah area. Got a messege from tpg say telstra has booked a technician to check my tpg service. What can be the issue here?
1 REPLY 1
Moderator

Hi @avisek901,

 

Thanks for raising this to us. We're able to locate your account using your given details and we've seen that you have been in contact with one of our Technicians. The issue has been escalated to our Engineering Team.

 

We have identified that the issue is with the network controlled by Telstra. This is now under assessment and updates will be provided when it's available.

 

Let us know should you require further assistance.

 

Cheers!