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I can't get into either of my 2 tpg email accounts. -

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Level 1c

Hi There. I can't log on to either of my 2 tpg email accounts. I get the following message. As far as I am aware everything with the database is okay.

Database Connection Failed

Atmail could not communicate to the database resulting in an error. To continue please check the following:

  • Database username and password are correct
  • Hostname is authorized to connect to the database server
  • The software has been installed correctly and the database schema created
  • Validate your database connection details in the file config/dbconfig.ini

The error message returned from the server includes:

SQLSTATE[42000] [1203] User atmail already has more than 'max_user_connections' active connections

Once the database connection details have been resolved, reload your browser to continue with the session.

 

Can you please advise what the problem is. I have attached a screen shot.

 

Thank you

 

 

6 REPLIES 6
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Moderator

Hi @kkerries, the reason why you're experiencing this is due to an unplanned email outage and this is posted on our Service Status Page.

 

To view more updates, you may visit this link:

 

Service Status
https://www.tpg.com.au/servicestatus.php?category=30&timeframe=now

 

We apologise for the inconvenience

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Level 1c

Hi There.

 

I am still unable to get into either of my email accounts using my laptop, desktop and phone. And also using ADSL & NBN. (I have 2 locations where I can log on. One locations is via ADSL & the other is via NBN.

 

The error I am getting now though is invalid username or password.

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Moderator

Hi @kkerries

 

Thanks for taking the time to post.

 

We apologize for the inconvenience that this has caused you.

 

We are checking this matter with our network engineers.

 

Regards,

BasilDV

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Level 3
That's happening to me as well
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Level 3
I still can't sign into my email, it keeps saying Username and/or password, I've been trying since last night, what's going on now???
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Moderator

Hi @09angel74

 

Thanks for taking the time to post.

 

We apologize for the inconvenience that this has caused you.

 

We are checking this matter with our network engineers.

 

Please send me a PM with your TPG username or customer ID number as well.

 

Regards,

BasilDV