Hi There. I can't log on to either of my 2 tpg email accounts. I get the following message. As far as I am aware everything with the database is okay.
Database Connection Failed
Atmail could not communicate to the database resulting in an error. To continue please check the following:
The error message returned from the server includes:
SQLSTATE  User atmail already has more than 'max_user_connections' active connections
Once the database connection details have been resolved, reload your browser to continue with the session.
Can you please advise what the problem is. I have attached a screen shot.
Hi @kkerries, the reason why you're experiencing this is due to an unplanned email outage and this is posted on our Service Status Page.
To view more updates, you may visit this link:
We apologise for the inconvenience
I am still unable to get into either of my email accounts using my laptop, desktop and phone. And also using ADSL & NBN. (I have 2 locations where I can log on. One locations is via ADSL & the other is via NBN.
The error I am getting now though is invalid username or password.
Thanks for taking the time to post.
We apologize for the inconvenience that this has caused you.
We are checking this matter with our network engineers.
Please send me a PM with your TPG username or customer ID number as well.