TPG Community

kkerries · ‎29-08-2019

Hi There. I can't log on to either of my 2 tpg email accounts. I get the following message. As far as I am aware everything with the database is okay.

Database Connection Failed

Atmail could not communicate to the database resulting in an error. To continue please check the following:

Database username and password are correct
Hostname is authorized to connect to the database server
The software has been installed correctly and the database schema created
Validate your database connection details in the file config/dbconfig.ini

The error message returned from the server includes:

SQLSTATE[42000] [1203] User atmail already has more than 'max_user_connections' active connections

Once the database connection details have been resolved, reload your browser to continue with the session.

Can you please advise what the problem is. I have attached a screen shot.

Thank you

Riezl · ‎29-08-2019

Hi @kkerries, the reason why you're experiencing this is due to an unplanned email outage and this is posted on our Service Status Page.

To view more updates, you may visit this link:

Service Status
https://www.tpg.com.au/servicestatus.php?category=30&timeframe=now

We apologise for the inconvenience

kkerries · ‎31-08-2019

Hi There.

I am still unable to get into either of my email accounts using my laptop, desktop and phone. And also using ADSL & NBN. (I have 2 locations where I can log on. One locations is via ADSL & the other is via NBN.

The error I am getting now though is invalid username or password.

BasilDV · ‎31-08-2019

Hi @kkerries

Thanks for taking the time to post.

We apologize for the inconvenience that this has caused you.

We are checking this matter with our network engineers.

Regards,

BasilDV

09angel74 · ‎31-08-2019

That's happening to me as well

09angel74 · ‎31-08-2019

I still can't sign into my email, it keeps saying Username and/or password, I've been trying since last night, what's going on now???

BasilDV · ‎31-08-2019

Hi @09angel74