Adsl2+ speed is slow

Level 2

Hi, internet speed is very slow for me last three days, please see the attached speed test result and modem status. I did isolation test with both wired and wireless with 2 different modems so it's highly a line problem. Please help me I need to work urgently!


PS: Some nbn workers are working outside too, not sure if any relevance.




Hi @hientran89, we have located the account using your community details and we can see that this issue has been raised to our Technical Team.


Aside from the speed issue, we can also see that your connection is dropping out and one of our senior technical specialists will contact you for further testing.


Should you have a preferred contact number and time, please send it via PM.


To send a PM, please refer to this link: How do I private message (PM) in the community