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Airtel Xtream Broadband Issue with FIFA 19 Online Friendlies

Level 2

Invitations to online friendlies in FIFA 19 on Windows 10 are issued and received correctly, however after accepting (pressing Y for Yes), the game displays a blank screen with a theme background and then disconnects with the message "lost connection." The game works fine when I use my Airtel Mobile Hotspot 4G, and I can play with my friend. The router firewall was disabled by an Airtel expert, but the problem still exists. 

Level 15

Hi @nami77 . What has changed to stop the game working?

Upgraded to Win10? Or, was it working before on Win10?

Went from ADSL to NBN?