Amount of time to tell us NBN is down

[dfmh]

Why does it take almost 12 hours to say there is an issue with NBN and still give another update until 3 hours after the first notice and then another update 9 hours later. This is not good enough when you are working from home and cannot undertake your work

[BasilDV]

Hi @dfmh

Thanks for sharing your feedback with us.

The amount of time we provide the update depends on the information we receive from our wholesale provider (NBN Co)

You may check any real time update here: https://www.nbnco.com.au/support/network-status

Let us know if you need further assistance.

BasilDV