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Any GOOD NBN service with GOOD customer service available for 200mbps ? No to TPG

Sriikandan
Level 2

I escalalated that I need to upgrade to 100mbps to 200mps...but it is now reduced to 10mbps after posting in community.Smiley Sad

3 REPLIES 3
Riezl
Moderator

Hi @Sriikandan , may we know if you have tried checking the speed using only one device directly connected to the modem through ethernet cable?

Sriikandan
Level 2

I don't see tpg value the long term customers.My friend is using iinet and whenever he call they give immediate solution just because of long term customer. we are using for 10Y

Shane
Moderator

Hi @Sriikandan,

 

Please understand that there are different types of speed issues that you may experience:

 

1. Speed issues caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

 

2. Wireless Speed issue this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

 

3. Speed issues caused by ongoing outage in your area. 

 

In the event that the affected devices are connected Wireless/Wi-Fi connection, we recommend having a read on the following articles:

 

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

 

I suggest to perform two different speed test

  1. Using a desktop/laptop connected via LAN/Ethernet cable.
  2. Using mobile phone via Wi-Fi

Once test is completed post the screenshot result on this thread for reference. 

 

 

Regards,

 

 

 

I don't see tpg value the long term customers.My friend is using iinet and whenever he call they give immediate solution just because of long term customer. we are using for 10Y