Speed Test

[marklovewell]

Hi Guys, 

i am on the NBN 50 Plan and i have done several speed tests which have all come back similar sitting at 12mbps download speed and 0.9 mbps upload speed. 

i have reset the modem multiple times and checked all connections, if i was to open my computer and phone at the same time the internet would crash. 

Are you able to provide some assistance. 

Regards 

Mark 

[Riezl]

Hi @marklovewell ,

We've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.

To send a PM, please refer to this link: How do I private message (PM) in the community