Any GOOD NBN service with GOOD customer service available for 200mbps ? No to TPG

[Sriikandan]

I escalalated that I need to upgrade to 100mbps to 200mps...but it is now reduced to 10mbps after posting in community.

[Riezl]

Hi @Sriikandan , may we know if you have tried checking the speed using only one device directly connected to the modem through ethernet cable?

[Sriikandan]

I don't see tpg value the long term customers.My friend is using iinet and whenever he call they give immediate solution just because of long term customer. we are using for 10Y

[Anonymous]

Hi @Sriikandan,

Please understand that there are different types of speed issues that you may experience:

1. Speed issues caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

2. Wireless Speed issue this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

3. Speed issues caused by ongoing outage in your area. 

In the event that the affected devices are connected Wireless/Wi-Fi connection, we recommend having a read on the following articles:

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

I suggest to perform two different speed test

1. Using a desktop/laptop connected via LAN/Ethernet cable.
2. Using mobile phone via Wi-Fi

Once test is completed post the screenshot result on this thread for reference. 

Regards,

I don't see tpg value the long term customers.My friend is using iinet and whenever he call they give immediate solution just because of long term customer. we are using for 10Y