Please understand that there are different types of speed issues that you may experience:
1. Speed issues caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.
2. Wireless Speed issue this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.
3. Speed issues caused by ongoing outage in your area.
In the event that the affected devices are connected Wireless/Wi-Fi connection, we recommend having a read on the following articles:
I suggest to perform two different speed test
Once test is completed post the screenshot result on this thread for reference.
I don't see tpg value the long term customers.My friend is using iinet and whenever he call they give immediate solution just because of long term customer. we are using for 10Y