TPG Community

Get online support

Archer VR1600 freezes, disconnects WiFi

pratishnaidu
Level 2
Not sure if this has been resolved before, but the archer vr1600 keeps freezing and needs a reboot in order to connect to wifi.

I recently switched from NBN to FTTB and using this modem has been difficult after initial 2 days. The wifi works after modem reboot.
7 REPLIES 7
Ken-C
Moderator
Hi there             


 Welcome to the community,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you 

 

 

Kind regards

PeterW
Moderator

Hello pratishnaidu,
Thank you for your message and for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
• Username
• Full Name
• Full Address
• D.O.B.
• Telephone No.
I will reply ASAP on receipt of the above.
Regards
PeterW
How To Private Message within the TPG Community:
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45
My TPG app for IOS and Android - https://www.tpg.com.au/download

pratishnaidu
Level 2
Hi Peter: I have sent you the details.. it would be useful to understand the real issue of this modem.
chicaneau
Level 4

Hi pratishnaidu,

Did you get this issue solved? I just joined TPG FTTB on Thursday and are having the same issues. They sent me a replacement router (TP-Link Archer 1600v) but the same thing is happening. 


Regards

ogruca
Level 2

Hi, i also have this problem where ioose connection close to everyday whether its on wired or wireless.  A reboot is the only way as a temp work around.

Riezl
Moderator

Hi @ogruca , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

chicaneau
Level 4

Hi @ogruca , what is your modem firmware version? if you logon to the modem/router web UI (http://192.168.1.1/) it's located in the footer of the page.