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Archer VR1600 freezes, disconnects WiFi

Level 1a
Not sure if this has been resolved before, but the archer vr1600 keeps freezing and needs a reboot in order to connect to wifi.

I recently switched from NBN to FTTB and using this modem has been difficult after initial 2 days. The wifi works after modem reboot.
Hi there             

 Welcome to the community,


Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you 



Kind regards


Hello pratishnaidu,
Thank you for your message and for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
• Username
• Full Name
• Full Address
• D.O.B.
• Telephone No.
I will reply ASAP on receipt of the above.
How To Private Message within the TPG Community:
My TPG app for IOS and Android -

Level 1a
Hi Peter: I have sent you the details.. it would be useful to understand the real issue of this modem.
Level 4

Hi pratishnaidu,

Did you get this issue solved? I just joined TPG FTTB on Thursday and are having the same issues. They sent me a replacement router (TP-Link Archer 1600v) but the same thing is happening. 


Level 1c

Hi, i also have this problem where ioose connection close to everyday whether its on wired or wireless.  A reboot is the only way as a temp work around.


Hi @ogruca , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.


To send a PM, please refer to this link: How do I private message (PM) in the community

Level 4

Hi @ogruca , what is your modem firmware version? if you logon to the modem/router web UI ( it's located in the footer of the page.