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Archer VR1600 freezes, disconnects WiFi

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Level 1a
Not sure if this has been resolved before, but the archer vr1600 keeps freezing and needs a reboot in order to connect to wifi.

I recently switched from NBN to FTTB and using this modem has been difficult after initial 2 days. The wifi works after modem reboot.
7 REPLIES 7
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Moderator
Hi there             


 Welcome to the community,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you 

 

 

Kind regards

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Moderator

Hello pratishnaidu,
Thank you for your message and for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
• Username
• Full Name
• Full Address
• D.O.B.
• Telephone No.
I will reply ASAP on receipt of the above.
Regards
PeterW
How To Private Message within the TPG Community:
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45
My TPG app for IOS and Android - https://www.tpg.com.au/download

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Level 1a
Hi Peter: I have sent you the details.. it would be useful to understand the real issue of this modem.
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Level 4

Hi pratishnaidu,

Did you get this issue solved? I just joined TPG FTTB on Thursday and are having the same issues. They sent me a replacement router (TP-Link Archer 1600v) but the same thing is happening. 


Regards

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Level 1c

Hi, i also have this problem where ioose connection close to everyday whether its on wired or wireless.  A reboot is the only way as a temp work around.

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Moderator

Hi @ogruca , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

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Level 4

Hi @ogruca , what is your modem firmware version? if you logon to the modem/router web UI (http://192.168.1.1/) it's located in the footer of the page.