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Archer VR1600v constantly disconnected and reboot

AC8
Level 2
Level 2
‎17-11-2020 06:40 PM

the modem has been constantly disconnected and reboot. Below is the system logs. How can this be fixed.

 

2020-11-17 17:19:39 [5] VoIP: enable SIP stack due to intf(203.222.148.144) is up.
2020-11-17 17:19:40 [6] VoIP: get ip(172.26.0.81) for domain(uni-v1.tpg.com.au)
2020-11-17 17:19:40 [6] VoIP: get ip(172.26.0.97) for domain(uni-v1.tpg.com.au)
2020-11-17 17:19:40 [6] VoIP: get ip(172.26.0.34) for domain(uni-v1.tpg.com.au)
2020-11-17 17:19:40 [6] VoIP: get ip(172.26.0.98) for domain(uni-v1.tpg.com.au)
2020-11-17 17:19:40 [6] VoIP: get ip(172.26.0.33) for domain(uni-v1.tpg.com.au)
2020-11-17 17:19:40 [6] VoIP: get ip(172.26.0.82) for domain(uni-v1.tpg.com.au)
2020-11-17 17:19:40 [6] VoIP: Register to server address 172.26.0.34:5060
2020-11-17 17:19:40 [6] VoIP: Register to server address 172.26.0.82:5060
2020-11-17 17:19:40 [6] VoIP: Register to server address 172.26.0.33:5060
2020-11-17 17:19:40 [6] VoIP: Register to server address 172.26.0.81:5060
2020-11-17 17:19:40 [6] VoIP: Register to server address 172.26.0.97:5060
2020-11-17 17:19:40 [6] VoIP: Register to server address 172.26.0.98:5060
2020-11-17 17:19:40 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2020-11-17 17:19:40 [6] VoIP: Register to server address 172.26.0.34:5060
2020-11-17 17:19:40 [6] VoIP: Register to server address 172.26.0.82:5060
2020-11-17 17:19:40 [6] VoIP: Register to server address 172.26.0.33:5060
2020-11-17 17:19:40 [6] VoIP: Register to server address 172.26.0.81:5060
2020-11-17 17:19:40 [6] VoIP: Register to server address 172.26.0.97:5060
2020-11-17 17:19:40 [6] VoIP: Register to server address 172.26.0.98:5060
2020-11-17 17:19:40 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2020-11-17 17:19:46 [5] DHCPD: Recv DISCOVER from D6:AC:F5:B5:86:58
2020-11-17 17:19:46 [5] DHCPD: Send OFFER with ip 192.168.1.100
2020-11-17 17:19:47 [5] DHCPD: Recv REQUEST from D6:AC:F5:B5:86:58
2020-11-17 17:19:47 [5] DHCPD: Send ACK to 192.168.1.100
2020-11-17 17:19:48 [5] DHCPD: Recv DISCOVER from 5C:E5:0C:E0:4E:33
2020-11-17 17:19:48 [5] DHCPD: Send OFFER with ip 192.168.1.101
2020-11-17 17:19:48 [5] DHCPD: Recv REQUEST from 5C:E5:0C:E0:4E:33
2020-11-17 17:19:49 [5] DHCPD: Send ACK to 192.168.1.101
2020-11-17 17:20:10 [6] VoIP: Register to server address 172.26.0.34:5060
2020-11-17 17:20:10 [6] VoIP: Register to server address 172.26.0.82:5060
2020-11-17 17:20:10 [6] VoIP: Register to server address 172.26.0.33:5060
2020-11-17 17:20:10 [6] VoIP: Register to server address 172.26.0.81:5060
2020-11-17 17:20:10 [6] VoIP: Register to server address 172.26.0.97:5060
2020-11-17 17:20:10 [6] VoIP: Register to server address 172.26.0.98:5060
2020-11-17 17:20:10 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2020-11-17 17:20:17 [5] DHCPD: Recv REQUEST from 4C:0B:BE:0E:4D:1A
2020-11-17 17:20:17 [5] DHCPD: Send ACK to 192.168.1.117
2020-11-17 17:20:40 [6] VoIP: Register to server address 172.26.0.34:5060
2020-11-17 17:20:40 [6] VoIP: Register to server address 172.26.0.82:5060
2020-11-17 17:20:40 [6] VoIP: Register to server address 172.26.0.33:5060
2020-11-17 17:20:40 [6] VoIP: Register to server address 172.26.0.81:5060
2020-11-17 17:20:40 [6] VoIP: Register to server address 172.26.0.97:5060
2020-11-17 17:20:40 [6] VoIP: Register to server address 172.26.0.98:5060
2020-11-17 17:20:40 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2020-11-17 17:21:10 [6] VoIP: Register to server address 172.26.0.82:5060
2020-11-17 17:21:10 [6] VoIP: Register to server address 172.26.0.34:5060
2020-11-17 17:21:10 [6] VoIP: Register to server address 172.26.0.98:5060
2020-11-17 17:21:10 [6] VoIP: Register to server address 172.26.0.97:5060
2020-11-17 17:21:10 [6] VoIP: Register to server address 172.26.0.81:5060
2020-11-17 17:21:10 [6] VoIP: Register to server address 172.26.0.33:5060
2020-11-17 17:21:10 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2020-11-17 17:21:40 [6] VoIP: Register to server address 172.26.0.82:5060
2020-11-17 17:21:40 [6] VoIP: Register to server address 172.26.0.34:5060
2020-11-17 17:21:40 [6] VoIP: Register to server address 172.26.0.98:5060
2020-11-17 17:21:40 [6] VoIP: Register to server address 172.26.0.97:5060
2020-11-17 17:21:40 [6] VoIP: Register to server address 172.26.0.81:5060
2020-11-17 17:21:40 [6] VoIP: Register to server address 172.26.0.33:5060
2020-11-17 17:21:40 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2020-11-17 17:22:10 [6] VoIP: Register to server address 172.26.0.82:5060
2020-11-17 17:22:10 [6] VoIP: Register to server address 172.26.0.34:5060
2020-11-17 17:22:10 [6] VoIP: Register to server address 172.26.0.98:5060
2020-11-17 17:22:10 [6] VoIP: Register to server address 172.26.0.97:5060
2020-11-17 17:22:10 [6] VoIP: Register to server address 172.26.0.81:5060
2020-11-17 17:22:10 [6] VoIP: Register to server address 172.26.0.33:5060
2020-11-17 17:22:10 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2020-11-17 17:22:40 [6] VoIP: Register to server address 172.26.0.82:5060
2020-11-17 17:22:40 [6] VoIP: Register to server address 172.26.0.34:5060
2020-11-17 17:22:40 [6] VoIP: Register to server address 172.26.0.98:5060
2020-11-17 17:22:40 [6] VoIP: Register to server address 172.26.0.97:5060
2020-11-17 17:22:40 [6] VoIP: Register to server address 172.26.0.81:5060
2020-11-17 17:22:40 [6] VoIP: Register to server address 172.26.0.33:5060
2020-11-17 17:22:40 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2020-11-17 17:23:10 [6] VoIP: Register to server address 172.26.0.82:5060
2020-11-17 17:23:10 [6] VoIP: Register to server address 172.26.0.34:5060
2020-11-17 17:23:10 [6] VoIP: Register to server address 172.26.0.98:5060
2020-11-17 17:23:10 [6] VoIP: Register to server address 172.26.0.97:5060
2020-11-17 17:23:10 [6] VoIP: Register to server address 172.26.0.81:5060
2020-11-17 17:23:10 [6] VoIP: Register to server address 172.26.0.33:5060
2020-11-17 17:23:10 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2020-11-17 17:23:40 [6] VoIP: Register to server address 172.26.0.82:5060
2020-11-17 17:23:40 [6] VoIP: Register to server address 172.26.0.34:5060
2020-11-17 17:23:40 [6] VoIP: Register to server address 172.26.0.98:5060
2020-11-17 17:23:40 [6] VoIP: Register to server address 172.26.0.97:5060
2020-11-17 17:23:40 [6] VoIP: Register to server address 172.26.0.81:5060
2020-11-17 17:23:40 [6] VoIP: Register to server address 172.26.0.33:5060
2020-11-17 17:23:40 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!

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3 REPLIES 3
Anonymous
Not applicable
‎18-11-2020 05:16 PM

Hi @AC8 ,

 

Thanks for raising this to us.

 

We'd love to help and get to the bottom of this, we tried to use your community details to pull up the accoount unfortunately it shows no match found, to better understand the situation send us your accountt details (Username/Customer ID together with the address on file).

 

For reference: How do I private message (PM) in the community 

 

Regards,

 

 

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Name001
Level 2
Level 2
‎13-02-2021 11:13 AM

I've been having similar on going problems for over 12 months. Is there a solution available as current "support" just keeps sending new modems which hasn't fixed the problem.

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Riezl
Moderator Moderator
Moderator
‎13-02-2021 11:51 AM

Hi @Name001, we are sorry to know that you are having issues. Please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and look into this further.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

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