TPG Community

Get online support

Archer VR1600v locks up at least 5 times a week, can this be fixed?

Highlighted
Level 1c

The Canberra Railway Museum has had a Archer VR1600v router installed, providing internet and fixed line telephoney via conection to the NBN.

Since it has been installed, we are suffering from at least five connection distuptions a week and in at least one instance the router reset itself to factory default.

As the site is not using the factory default IP address settings, we totally loose all connection until we can get into the Muesum to reprogram the Archer.

The security of the Museum is monitored via the Archer/NBN connection, so is there any fix for the Archer to make the internet connection more stable?

1 REPLY 1
Highlighted
Moderator

Hi @vrt327 

 

Welcome to the Community!

 

We'd like to look into your account for better understanding of the situation and see what we can do to make your service more stable.

 

Please send me a PM with your TPG username or customer ID number.

 

How do I private message (PM) in the community?

 

BasilDV