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Archer VR1600v v2 keeps dropping connection

sjtmdwns
Level 2

This has been happening to us for 6 months and we are wasting sooo much time reconfiguring the modem every time it disconnected and all of our servers have different IPs.

 

We have spent over 40 hours on multiple calls, fixing dropouts, customers saying they cant call us, employees saying they can access the internet (all while trying to work from home) but then having to go into the office to fix issues.

 

3 NBN visits and not resolutions. Stop sending NBN technicians, replace our faulty Archer modem with a new one, problem solved, yet you keep wasting your own time, our time and NBN technicians time on this.

 

Issue: 2 -3 drop outs everyday. NBN line is consistent and NBN modem has been replaced.

Next step : Replace our TPG modem with one that actually works. At least try something new guys!

 

Time wasted:

Our staff - 40 hours + , 40 minute wait times, waiting for technicians

Our customers - 5 hours plus not able to call us

TPG staff - 10 - 20 hours talking to us saying "We are monitoring", "We have sent NBN technician", "We need to find out whats going on" 

NBN staff - 3 technician visits with no resolution

 

Please reach out to me to resolve this before we continue to waste more of our lives on this issue.

 

Thank you

 

 

 

 

 

 

 

2 REPLIES 2
Riezl
Moderator

Hi @sjtmdwns ,please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

david64
Level 15

Hi @sjtmdwns . Notwithstanding your other problems, you say your servers have different IPs. Do you mean they get different local addresses on the LAN? This is fixed by using address reservation based on mac address of each server. Any port forwarding rules always go to the proper server. Changing of dynamic public ip address is fixed by using DDNS. Otherwise, a business plan with fixed public ip address.