Authenticating modem

Level 1

I had a technician come over and reconnected my internet. He asked to call to authenticate modem. I've received email to say that wifi is connected already. Do i need to speak to someone or do i need to do something? I have rebooted the modem but it's still not working. I've been on the phone for more than 1/2 hour

2 REPLIES 2
Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter

Moderator

Hi @zaferbilda2020 ,

Thanks for contacing us, from our system we can see your service is working since 3 days,I can also see it is authenicated for last 3 days, if you still have issue, pls message me,

 

Regards,

Sajal