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Is there a down in broadband in Cronulla again. No internet all weekend. I am running out of patien.

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Level 1
 
4 REPLIES 4
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Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter

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Level 2
Hi,

I live in Cronulla and have had trouble the last couple of days and today most of the day have have had to use my data on my phone. I also went over my data on my phone so had no internet at all and had to top up the data with them with another $20. If the wifi was working this wouldn’t have happened. Did you get an answer from them at all?
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Moderator

Hi mnickoll1986,

 

I am reviewing your NBN FTTC

Have you checked your set up?

The power adaptor is the correct one.

 

You can lodge a fault by myTPG app.

 

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Moderator

Hi @mnickoll1986 ,

From our system , we can see your service is working fine,if you still have issue pls message us,

Regards,

Sajal