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Authentification Denied

bolins
Level 2

Could I please get some assisitance in rectifying an authentification problem please?

I'm having trouble sending emails from my laptop. I can send emails Ok from my phone. The error message is:

535 5.7.8 [TPG-A02] Authentication denied. Users xxxxxxx banned from using SMTP AUTH due to previous abuse.

I've followed previous recommendations from help desk to change password and wait for reset a few times which worked for about 5 minutes and then I've been blocked again. I've been getting by with sending emails from my phone only in the meantime but would like to get this fixed on my laptop. I've run a virus scan to ensure there are no viruses and there weren't any. I would appreciate if you could help to fix the problem please. I've also sent an email to the postmaster on the 26th June 2022 as suggested in one of the help threads.

Thanks for your assistance,

Tracey 

4 REPLIES 4
Shane
Moderator

Hey,

 

We did an article that you may find helpful, this will guide you a basic troubleshooting on how to fix the outgoing email issues. Please see the link below and let us know how it will go. 

 

Cannot Send Email Rejected by the Server/Banned from using SMTP

 

Regards,

 

Could I please get some assisitance in rectifying an authentification problem please?

I'm having trouble sending emails from my laptop. I can send emails Ok from my phone. The error message is:

535 5.7.8 [TPG-A02] Authentication denied. Users xxxxxxx banned from using SMTP AUTH due to previous abuse.

I've followed previous recommendations from help desk to change password and wait for reset a few times which worked for about 5 minutes and then I've been blocked again. I've been getting by with sending emails from my phone only in the meantime but would like to get this fixed on my laptop. I've run a virus scan to ensure there are no viruses and there weren't any. I would appreciate if you could help to fix the problem please. I've also sent an email to the postmaster on the 26th June 2022 as suggested in one of the help threads.

Thanks for your assistance,

Tracey 

bolins
Level 2

Hi Shane,

Thank you for your response.

I had seen that article before making contact with you and have followed the directions. I've only contacted you after exhausting all other avenues including emailing the postmaster directly. Unfortunately I haven't had a response to that email.

Can you please do anyhting else? What else can I do?

Regards, Tracey

Shane
Moderator

Let us chase this matter to our Postmaster, could you send us a PM with your details (Username/Customer ID together with the address on file) also include the affected TPG E-mail address.

 

How to send a PM? 

 

Regards,

 

Hi Shane,

Thank you for your response.

I had seen that article before making contact with you and have followed the directions. I've only contacted you after exhausting all other avenues including emailing the postmaster directly. Unfortunately I haven't had a response to that email.

Can you please do anyhting else? What else can I do?

Regards, Tracey

bolins
Level 2

Hi Shane,

 

When I click on your name to send to a PM, there is no tab to click send message. What am I doing wrong?

Tracey