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Recieved an email from TPG on 26th March indicating :-
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Now I never cancelled anthing, so rang the number above and spoke to someone a million miles away who told me it was cancelled automatically by Telstra and if I didn't want it cancelled I had to do something which I couldn't understand????
Now I have NBN but don't have a telephone landline and life is just a tad confusing??
Is anyone at TPG (who can speak english) available to explain what the hell is going on??
Regards Rubble
Hi @rubble,
If you're on NBN, there are instances that if you inquired at another ISP, the connection may be terminated as ISPs use the same NBN Co system to check the availability of an address. Another thing that we also check for scenarios like this is that your address may have been mistakenly entered as another service.
Let's have a look at your account to understand what happened. Please send us a private message and we'll go from there.
-Ahra_G
Hi @inginglim,
We're here to lend a hand and ensure that your service is working as expected. Please send us a private message and we'll go from there.
-Ahra_G
Still haven't heard anything from TPG????
I've no Landline but they can call on wifes mobile.
However I need someone who speaks English please, as I'm old and grumpy.
Regards Rubble