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Hi @Cobeyhaley,


I responded to your initial post located here,  I would love to help arrange one of our Technicians to contact you for real-time test and investigation. Please send me a private messagew with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time.


How do I private message (PM) in the community 




I seem to be having this same problem 

Level 2

@Riezl wrote:

Hi @holliedaniel1, we have located the account using your community details. We have updated the modem details on our system and you should be able to connect to the internet now.


Let us know should you need further assistance. Cheers!

I have the same problem. Please help me.

Thank you very much.