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Shane
Moderator Moderator
Moderator
‎30-11-2021 08:02 PM

Hi @Cobeyhaley,

 

I responded to your initial post located here,  I would love to help arrange one of our Technicians to contact you for real-time test and investigation. Please send me a private messagew with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time.

 

How do I private message (PM) in the community 



Regards,

 

 

I seem to be having this same problem 

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nthuynh5
Level 2
Level 2
‎14-12-2021 11:57 AM
@Riezl wrote:

Hi @holliedaniel1, we have located the account using your community details. We have updated the modem details on our system and you should be able to connect to the internet now.

 

Let us know should you need further assistance. Cheers!

I have the same problem. Please help me.

Thank you very much.

nthuynh5

 

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