Hi @Joanne ,
Thanks for raising this to us. We ran an initial test to the service it shows connected for 21h 24m with a passing speed on the line. For testing purposes, please run a speed test using a desktop/laptop connected via LAN/Ethernet cable and post the screen shot of the result on this thread.
Thanks for updating us, @Joanne. We're glad to know that the issue has been resolved. In case you will experience any technical difficulty do not hesitate to create a thread here in our community.