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Bad ADSL connection again

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Level 3
Hi - I’m having the same issue again, the download speed is 0.37mbps and upload 0.12mbps. This happened just over a week ago and it was resolved by Telstra. But it seems like I’m experiencing poor performance again so could you please look into it urgently. Thanks
3 REPLIES 3
Moderator

Hi @Joanne ,

 

Thanks for raising this to us. We ran an initial test to the service it shows connected for 21h 24m with a passing speed on the line. For testing purposes, please run a speed test using a desktop/laptop connected via LAN/Ethernet cable and post the screen shot of the result on this thread.

 

Cheers!

Level 3
The connection kept dropping off yesterday evening and was bad. It was better later in the night and I thought maybe TPG has resolved the issue, will continue to monitor. Thanks
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Moderator

Thanks for updating us, @Joanne. We're glad to know that the issue has been resolved. In case you will experience any technical difficulty do not hesitate to create a thread here in our community.

 

Cheers!