Bad Packet loss

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nikhilbhat22
Level 2

I am having packet losses for past few weeks (2-3%). Today it has been worse around 7% and round trip time average is around 450ms which is quite bad. Internet speed is also quite slow possibly due to the packet losses.


Results of ping to google.com:
TPG.JPG




1 ACCEPTED SOLUTION

Accepted Solutions
Riezl
Moderator

Hi @nikhilbhat22,

 

To make it easier for us to identify the exact nature of the problem, we'd be asking you to conduct a series of tests with your network.

Please run these tests during the time when the issue happens and it must be on a wired device so we can get an accurate result.

Please be aware that these instructions are for WINDOWS Computers.

Should you be using a MAC computer or any other operating system please let us know so we could check if we have instructions for you.

 

ADDITIONAL TESTS:

I. CONTINUOUS PING:

To conduct a continuous ping, ensure that none of your other PCs are doing internet activity.
Open up the command prompt of one of your PCs.
Type the following in \"ping <IP address> -n 1000\" without the quotations.
ping 192.168.1.1 -n 1000
ping 10.20.22.148 -n 1000
ping http://tpg.com.au -n 1000


Wait for the test to finish and for the PING STATISTICS, found at the end, to show up.
Just send us a screenshot or a copy of the PING STATISTICS to this email.

We should have 3 ping test results


II. TRACE ROUTE

To conduct a trace route,
Open up the command prompt of one of your PCs.
Type the following in \"tracert http://tpg.com.au\" without the quotations.
EXAMPLE: tracert http://tpg.com.au
Copy a screen shot of the trace route result


III. SPEED TESTS:

For speed tests, please run the speed tests at : http://www.speedtest.net
Please just get a screenshot after the test is complete.
Please don\'t forget to indicate the timestamps for these tests.


Once you're done, please send the screenshots to helpdesk@tpg.com.au. Please also send us a private message with your TPG account details so we can chase the matter with our Technical Team.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

View solution in original post

1 REPLY 1
Riezl
Moderator

Hi @nikhilbhat22,

 

To make it easier for us to identify the exact nature of the problem, we'd be asking you to conduct a series of tests with your network.

Please run these tests during the time when the issue happens and it must be on a wired device so we can get an accurate result.

Please be aware that these instructions are for WINDOWS Computers.

Should you be using a MAC computer or any other operating system please let us know so we could check if we have instructions for you.

 

ADDITIONAL TESTS:

I. CONTINUOUS PING:

To conduct a continuous ping, ensure that none of your other PCs are doing internet activity.
Open up the command prompt of one of your PCs.
Type the following in \"ping <IP address> -n 1000\" without the quotations.
ping 192.168.1.1 -n 1000
ping 10.20.22.148 -n 1000
ping http://tpg.com.au -n 1000


Wait for the test to finish and for the PING STATISTICS, found at the end, to show up.
Just send us a screenshot or a copy of the PING STATISTICS to this email.

We should have 3 ping test results


II. TRACE ROUTE

To conduct a trace route,
Open up the command prompt of one of your PCs.
Type the following in \"tracert http://tpg.com.au\" without the quotations.
EXAMPLE: tracert http://tpg.com.au
Copy a screen shot of the trace route result


III. SPEED TESTS:

For speed tests, please run the speed tests at : http://www.speedtest.net
Please just get a screenshot after the test is complete.
Please don\'t forget to indicate the timestamps for these tests.


Once you're done, please send the screenshots to helpdesk@tpg.com.au. Please also send us a private message with your TPG account details so we can chase the matter with our Technical Team.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

View solution in original post