internet drop out

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mccoc3150
Level 2

our internet drops out often on weekends. We need to reset the router to regain connection. Is this an issue of the router? We use a tp-link router. Thank you

1 ACCEPTED SOLUTION

Accepted Solutions
Riezl
Moderator

Hi @mccoc3150,

 

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages. 

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection

 

If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can further assist you.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

View solution in original post

1 REPLY 1
Riezl
Moderator

Hi @mccoc3150,

 

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages. 

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection

 

If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can further assist you.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

View solution in original post