Connection Down

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tasokats
Level 2

We've been offline all morning, turned off and on our modem, checked outages and we cannot work out this sudden fault is occurring. Can someone please contact me?

1 ACCEPTED SOLUTION

Accepted Solutions
Riezl
Moderator

Hi @tasokats

 

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages. 

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection

 

If the issue persists, please let us know so we can further check.

View solution in original post

1 REPLY 1
Riezl
Moderator

Hi @tasokats

 

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages. 

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection

 

If the issue persists, please let us know so we can further check.

View solution in original post