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About tasokats

since ‎23-06-2018
‎11-12-2020
tasokats
Level 2

Connection Down

by Level 2 in Broadband Internet
‎11-12-2020 07:56 AM
‎11-12-2020 07:56 AM
We've been offline all morning, turned off and on our modem, checked outages and we cannot work out this sudden fault is occurring. Can someone please contact me? ... View more

Re: Upgrading Plan

by Level 2 in Accounts and Billing
‎19-03-2020 02:22 PM
‎19-03-2020 02:22 PM
BTW I've been on chat support twice counting down from 400s queue and then being disconnected by the 'customer service operator'. ... View more

Upgrading Plan

by Level 2 in Accounts and Billing
‎19-03-2020 12:54 PM
‎19-03-2020 12:54 PM
I have 4months to go with my current plan and want to upgrade, will there be additional charges other than the monthly plan fees. I currently pay 59.99 and want to move to a 69.99 plan, but I see that there is a service fee to do this?? ... View more

Mount Waverley NBN down?

by Level 2 in Broadband Internet
‎27-08-2019 08:11 AM
‎27-08-2019 08:11 AM
Have not been able to connect since about 7:30. ... View more

Re: Constant Dropouts + Incredibly slow speed

by Level 2 in Broadband Internet
‎24-06-2018 12:17 PM
‎24-06-2018 12:17 PM
Hi,   the modem is connected to the phone line as per usual.   We all connect via wifi. We have added Google Wifi to increase the signal across the house. At any given time there could 7 to 10 devices connected, ipads, iphones, laptops, PS4, Foxtel, SmartTV etc etc. No Peer to Peer Test results at 12pm from my wifi connection - 5.2 dn / 0.8 up - this ranges from 3.5 dn up to 7.5 dn at various stages of the day. I cannot connect directly to the modem, no connections to USB-C to Ethernet.   Is it unreasonable to want the speeds for what we pay for - 12mbp? I know in the past TPG have said up to 12mpb, but we've seen no better than 8 at times when no one is a wake :)         ... View more

Constant Dropouts + Incredibly slow speed

by Level 2 in Broadband Internet
‎23-06-2018 10:14 AM
‎23-06-2018 10:14 AM
In the past few months, our ADSL2 connection has been dropping out so we end up using 4G on our devices... I've restarted the modem etc and still doesn't get any better. Our speedtests are poor too, not what we are paying for. We are buffering than streaming.   I've called support when this issue arose again when everyone at home started to complain...support said that it is our distance to the exchange, and the amount of device connected. If someone has any ideas on getting the speed we are paying for or is this just another way to get us to get NBN? ... View more
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