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Hi,
I have noticed that my TPG internet has a routing problem when accessing the website/server located in Thailand. The latency from other internet providers is around 120-140 ms. But the TPG internet is >250 ms.
This problem happens with many servers located in Thailand, not just one. Here are the traceroutes.
Tracing route to dtac.co.th [202.91.16.169] over a maximum of 30 hops: 1 3 ms 3 ms 4 ms 192.168.234.1 2 10 ms 13 ms 11 ms 10-20-21-17.tpgi.com.au [10.20.21.17] 3 11 ms 17 ms 16 ms 27-32-160-66.static.tpgi.com.au [27.32.160.66] 4 97 ms 97 ms 99 ms 27-32-160-1.static.tpgi.com.au [27.32.160.1] 5 97 ms 95 ms 96 ms nme-sot-dry-agr2-Po40.tpgi.com.au [203.219.107.226] 6 97 ms 96 ms 96 ms per-apt-stg-crt1-be10.tpgi.com.au [203.219.58.177] 7 111 ms 101 ms 100 ms sin-eqx-aye-int1-Hu-0-0-0-20.tpg.com.au [203.219.107.114] 8 * * * Request timed out. 9 * * * Request timed out. 10 252 ms 244 ms 244 ms 115.67.16.171 11 253 ms 250 ms 249 ms 115.67.16.170 12 247 ms 250 ms 245 ms 124.40.237.166 13 266 ms 252 ms 249 ms 202.91.20.187 14 244 ms 248 ms 247 ms 202.91.22.158 15 249 ms 250 ms 246 ms dsurance.dtac.co.th.dtac.co.th [202.91.16.169] Trace complete.
Tracing route to www.doe.go.th [164.115.40.36] over a maximum of 30 hops: 1 2 ms 2 ms 2 ms 192.168.234.1 2 11 ms 10 ms 16 ms 10-20-21-17.tpgi.com.au [10.20.21.17] 3 11 ms 12 ms 13 ms 27-32-160-65.static.tpgi.com.au [27.32.160.65] 4 102 ms 101 ms 100 ms nme-sot-dry-agr2-Po40.tpgi.com.au [203.219.107.226] 5 100 ms 97 ms 91 ms per-apt-stg-crt1-be10.tpgi.com.au [203.219.58.177] 6 103 ms 102 ms 98 ms sin-eqx-aye-int1-Hu-0-0-0-20.tpg.com.au [203.219.107.114] 7 * * * Request timed out. 8 * 239 ms 239 ms hnk-b4-link.ip.twelve99.net [62.115.142.87] 9 223 ms 220 ms 219 ms cat-ic-143727.ip.twelve99-cust.net [213.248.86.122] 10 269 ms 271 ms 276 ms 61.19.9.121 11 272 ms 271 ms 271 ms 61.19.7.10 12 269 ms 270 ms 270 ms 122.155.226.82 13 270 ms 268 ms 273 ms 202.47.238.125 14 266 ms 263 ms 266 ms 202.47.236.34 15 269 ms 270 ms 273 ms 202.47.236.229 16 270 ms 271 ms 268 ms 202.139.204.17 17 270 ms 273 ms 271 ms 164.115.40.36 Trace complete.
Tracing route to thddns.net [49.228.131.2] over a maximum of 30 hops: 1 2 ms 10 ms 2 ms 192.168.234.1 2 15 ms 12 ms 11 ms 10-20-21-17.tpgi.com.au [10.20.21.17] 3 16 ms 15 ms 11 ms 27-32-160-66.static.tpgi.com.au [27.32.160.66] 4 99 ms 97 ms 93 ms 27-32-160-65.static.tpgi.com.au [27.32.160.65] 5 100 ms 97 ms 98 ms nme-sot-dry-agr2-Po40.tpgi.com.au [203.219.107.226] 6 97 ms 97 ms 96 ms per-apt-stg-crt1-be10.tpgi.com.au [203.219.58.177] 7 98 ms 98 ms 103 ms sin-eqx-aye-int1-Hu-0-0-0-20.tpg.com.au [203.219.107.114] 8 219 ms 220 ms 219 ms 45430.sgw.equinix.com [27.111.230.111] 9 252 ms 252 ms 261 ms 49.231.69.71 10 250 ms 250 ms 250 ms ae15.bgw02j.tls1.myaisfibre.com [49.228.5.71] 11 251 ms 252 ms 253 ms 49-228-1-0.24.tls1a.myaisfibre.com [49.228.1.62] 12 243 ms 245 ms 246 ms 49-228-131-0.24.ddns.tls1a-bbj.myaisfibre.com [49.228.131.2] Trace complete.
And for reference, there is no latency problem when I use a VPN on TPG Internet. The traceroute from VPN is in the spoiler.
Tracing route to thddns.net [49.228.131.2] over a maximum of 30 hops: 1 12 ms 12 ms 14 ms 104.28.0.0 2 17 ms 16 ms 13 ms 162.158.1.1 3 13 ms 12 ms 14 ms 175-45-124-228.core.vocus.network [175.45.124.228] 4 99 ms 98 ms 102 ms be153.cor02.mel07.vic.vocus.network [114.31.196.46] 5 99 ms * * be200.lsr01.melb.vic.vocus.network [103.1.77.32] 6 94 ms * 93 ms be801.lsr01.adel.sa.vocus.network [103.1.76.155] 7 * 98 ms * be802.lsr01.prth.wa.vocus.network [103.1.76.165] 8 95 ms 96 ms 98 ms be201.cor03.per02.wa.vocus.network [103.1.77.121] 9 98 ms 98 ms 95 ms be203.bdr02.sin01.sin.vocus.network [114.31.206.75] 10 108 ms 107 ms 106 ms 24482.sgw.equinix.com [27.111.228.159] 11 108 ms 104 ms 106 ms 103.14.246.188 12 129 ms 129 ms 132 ms 103.14.246.189 13 134 ms 139 ms 130 ms 49.231.70.34 14 132 ms 132 ms 129 ms 119.31.0.92 15 129 ms 130 ms 132 ms ae15.bgw01j.tls1.myaisfibre.com [49.228.5.69] 16 128 ms 130 ms 131 ms 49-228-131-0.24.ddns.tls1a-bbj.myaisfibre.com [49.228.131.2] Trace complete.
Thank you.
Hi @Tae111,
Let's have these results checked by our Tech team. Send us a private message with your TPG Customer ID or username so we can search your account.
-Ahra_G