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Being ripped off by TPG when I am cancelling my service.

Level 2

We have seen it with the banks. Now we are seeing it with TPG. We indicated we were transferring to another provider on 24/11/2021, and TPG cut us off on that date. However they have billed us until 24/12/2021. So we are being billed for a month in which we are not being provided a service. This is about as ethical as charging dead customers for financial advice. Unbelievable. One of the reasons we are transferring is the difficulty in finding a human to talk to when dealing with an issue with TPG - hence the need to write this message in the 'TPG community'.


Hi @ellenandbill


Thanks for raising this to our attention.


We'd like to have a better understanding of the situation.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.